1. Information We Collect

We may collect the following types of information:

a. Personal Information:
Name, email address, phone number, billing information, business details, and user credentials.

b. Communication Data:
Messages sent through SMS, email, WhatsApp, Facebook Messenger, Instagram DMs, and call logs associated with our communication tools.

c. Usage Data:
Browser type, IP address, device type, operating system, referral URLs, pages viewed, and timestamps.

d. Payment Information:
When you make a transaction through FPX, eWallets, or credit card, we collect payment confirmation data via our payment partners. Sensitive payment details are processed securely by third-party gateways and not stored on our servers.

e. Customer & Contact Data:
If you upload or manage contact lists, customer data, or client communications via the platform, this data is securely stored and only accessible to your account.

2. How We Use Your Information

We use your data to:

• Provide, operate, and maintain the modoz.ai platform
• Authenticate and manage user accounts
• Enable messaging and communication functionality (including WhatsApp Business API and other channels)
• Process payments and subscriptions
• Deliver customer support
• Improve system performance and user experience
• Notify you about product updates, service announcements, and relevant offers (with opt-out options)
• Ensure compliance with applicable laws and messaging platform rules

3. Data Sharing & Disclosure

We do not sell, trade, or rent your personal data. We may share information only in the following situations:

• With service providers: Third-party tools for hosting, payment processing, analytics, and customer support
• For legal reasons: If required by law, regulation, or court order
• With messaging partners: As needed to operate integrations with platforms like WhatsApp, Facebook, or Instagram in line with their terms of use
• In case of a business transfer: If modoz.ai is involved in a merger, acquisition, or asset sale

4. Data Security

We implement industry-standard technical and organizational measures to protect your data against loss, misuse, and unauthorized access. All sensitive data is encrypted in transit and at rest.

Despite our efforts, no system is completely secure. You acknowledge this risk when using online platforms.

5. Data Retention

We retain your data as long as your account remains active or as needed to provide services. If you delete your account, we will delete or anonymize your data unless retention is required by law or legitimate business purposes.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access or request a copy of your data
• Correct inaccurate or outdated data
• Delete your data
• Withdraw consent for marketing communications
• Request data portability (where applicable)

To exercise any of these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

modoz.ai uses cookies and similar technologies to enhance user experience, analyze traffic, and support functionality. You can manage cookie preferences in your browser settings.

8. Third-Party Links

Our platform may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

9. International Users

If you access modoz.ai from outside Malaysia, you consent to the transfer and processing of your data in Malaysia or other jurisdictions where we or our partners operate.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the platform constitutes acceptance of the updated terms.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Email: [email protected]
Website: www.modoz.ai

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